Social Democrats councillor Nuala Killeen has called for a review of passenger information across the Luas network after outdated signage was discovered that directed passengers to a Dublin Bus route and transfer point that have not existed since November 2021.
Cllr Killeen raised the issue during a recent interview with KFM and at the June meeting of the Celbridge-Leixlip Municipal District. The outdated signage has also been reported directly to Luas.
Standing information signs at O’Connell Street Luas stop continue to instruct passengers travelling to Leixlip and Maynooth to transfer to the former Route 66 bus at Westmoreland Street. However, both the Route 66 service and that interchange were withdrawn as part of the BusConnects network redesign in November 2021, with services replaced by the C Spine.
Further inspections found the same obsolete information displayed at Marlborough, Jervis, Connolly and Phibsborough Luas stops, raising concerns that outdated wayfinding may exist elsewhere on the network.
Cllr Killeen said:
“Passengers should be able to trust the information displayed at Luas stops. When official signage continues to direct people to a bus route and interchange that disappeared almost five years ago, it creates unnecessary confusion and undermines confidence in our public transport system.
“BusConnects has transformed the way people travel across Dublin, but those improvements must be reflected in the information provided to passengers. If these signs haven’t been updated since 2021, we have to ask whether similar inaccuracies exist elsewhere across the network. A comprehensive review of all Luas passenger signage is now needed.”
“The continued display of inaccurate information almost five years after the network changes has significant implications for passengers. Visitors, tourists, occasional users and those unfamiliar with Dublin’s transport system may be directed towards services that no longer operate, leading to confusion, unnecessary walking, missed connections and avoidable journey delays.
“For communities such as Leixlip and Maynooth, where the withdrawal of the Route 66 represented a major change to public transport services, the continued reference to the former route is particularly frustrating and risks undermining confidence in the accuracy of official transport information.
“As Dublin’s transport network continues to evolve through BusConnects, ensuring that fixed signage is updated alongside service changes is essential to delivering an integrated public transport system. Accurate wayfinding is fundamental to encouraging greater public transport use and ensuring passengers can transfer confidently between Luas, bus and rail services.
“The discovery of this issue raises broader questions about whether similar outdated signage remains elsewhere across the capital following recent BusConnects roll-outs. A network-wide audit of passenger information would help ensure that all maps, standing signs and interchange guidance accurately reflect current services.
“Members of the public who identify incorrect or outdated transport information are encouraged to report it to the relevant transport operator so that issues can be investigated and rectified.”
July 1, 2026
Note: You can listen to Cllr Killeen’s KFM interview here